As soon as your order is shipped, you will receive an e-mail indicating your order tracking number and a link to the courier's website. With this service you can track your order at any time.
At the moment of delivery and signature, the responsibility for your purchased item(s) passes to you.If you are not the receiver of the purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package. If the parcel bears any sign of damage upon delivery, please contact our customer care team directly.
If you have chosen to have your order delivered at home and are not present to take delivery of your parcel, the carrier will leave a calling card informing you how to rearrange your delivery. We are unable to redirect orders once items have been dispatched. Orders are generally delivered between 8am and 5pm.
Please be aware that we cannot deliver to post office boxes. We process and ship orders during our regular service hours (Monday-Friday from 09:00 am to 06:00 pm CET, except public holidays). We aim to ship your order within one day after receiving your payment.
Shipping costs & countries
We aim to ship all orders within one day after receipt of payment, with the exception of sale periods where this may take up to two days after receiving your payment. Estimated delivery times are to be used as a guide only and start from the date of shipping. We are not responsible for any delays caused by destination customs clearance processes. In the exceptional case that your package is lost during shipping or return, you will always be refunded with a voucher. It is not possible to refund this amount in cash.
We offer free shipping in Belgium and The Netherlands on orders above 75euro.
• Czech Republic
For The United Kingdom - As orders are shipped from Belgium, VAT will be requested by the courier upon receipt of the package, after customs clearance. The customer is responsible for payment of all taxes on receipt of the parcel in accordance with the laws applicable in the country.
Please note that following the new formalities linked to Brexit, we can at present only send out orders equal to or over one hundred and seventy (170) euros.