Shipping information
Shipping information
As soon as your order is shipped, you will receive an e-mail indicating your order tracking number and a link to the courier's website. With this service you can track your order at any time.
At the moment of delivery, the responsibility for your purchased item(s) passes to you. If you are not the receiver of the purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package. If the parcel bears any sign of damage upon delivery, please contact our customer care team directly.
If you have chosen to have your order delivered at home and are not present to take delivery of your parcel, the carrier will leave a calling card informing you how to rearrange your delivery. We are unable to redirect orders once items have been dispatched. Orders are generally delivered between 8am and 5pm.
Please be aware that we cannot deliver to post office boxes. We process and ship orders during our regular service hours (Monday-Friday from 09:00 am to 06:00 pm CET, except public holidays). We aim to ship your order within 1 or 2 days after receiving your payment.
Shipping costs & countries
We aim to ship all orders within one day after receipt of payment, with the exception of sale periods where this may take up to two days after receiving your payment. Estimated delivery times are to be used as a guide only and start from the date of shipping. We are not responsible for any delays caused by destination customs clearance processes. In the exceptional case that your package is lost during shipping or return, you will always be refunded.
We offer free shipping in Belgium and The Netherlands on orders above 150€.
We ship orders to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, The Netherlands, USA.
Shipping costs
Belgium:
For orders above 200 €: Free shipping
For orders under 200 €: Delivery costs of 6,50€
The Netherlands, Luxembourg:
For orders above 250 €: Free shipping
For orders under 250 €: Delivery costs of 8,50€
France, Germany:
For orders above 300 €: Free shipping
For orders under 300 €: Delivery costs of 13€
Rest of EU:
For orders above 300 €: Free shipping
For orders under 300 €: Delivery costs as from 20€
USA:
For all orders - 33€
With which delivery partners do you work?