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Return Policy

Our conditions
We will accept your return with pleasure when you respect the following points:
• The return is requested within 14 days after delivery of the order.
• The authorized return must reach our warehouse within 10 days after filling in the online return form.
• Please note that we are not responsible when the parcel returns with another carrier service.
• Each item is unused and bears no sign of wear and tear.
• The original tags and labels are attached and are in good condition.
• The original packaging is included and is in good condition. For shoes and accessories, this means the box in which they were initially packed.
• Original shipping costs will not be refunded.
• Vouchers cannot be returned or exchanged for cash.

Please note: If we cannot process your refund because the above conditions are not met, you will be notified by our customer service team.

No exchanges possible! If you wish to have another piece/size, we suggest you to place another order on our website.

Our promise
We want you to be fully satisfied with every item you purchase from If you are not happy with an item you have purchased, we will gladly accept a refund request. Our service: 14 days to return your order - free returns.

a. Returning your items by using our free return shipping service

Once you have filled the return form placed in the parcel, you will just need to handle your return at your closest post office for the shipment. We will notify you by sending a shipping confirmation that contains the new tracking number. 

Per ordered item you can indicate whether you want to exchange it for another size or color, or send it back to be refunded. After handling your return, the exchange will be shipped. We will notify you by sending a shipping confirmation that contains the new tracking number. 

In the unlikely event that the new items would not be available, we will inform you by e-mail and automatically refund the items that cannot be delivered.

Refunds will be processed within 30 days after receiving your returned items. Rue Blanche offers Free Returns for those countries:

• Belgium
• Luxembourg
• The Netherlands
• France 
• Germany 
• Poland
• Portugal
• Greece
• Austria
• Italy 
• Spain 
• Finland
• Czech Republic 
• Estonia 
• Hungary
• Lituania
• Lettonia
• Malta 
• Slovakia
• Slovenia
• Romania

Regarding the other European countries, we are currently not able to cover the return costs. For those countries, please ship back the article(s) to our office at this following address:
Rijshout 3
1702 Groot-Bijgaarden

b. Returning your items in a brand store
Initially, you won’t be able to return or exchange your items in our brand stores.

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